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Our Privacy and Confidentiality

Privacy & Confidentiality Policy – Guitar Paradise

Welcome to the Guitar Paradise website (the “Site”). We value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us. By visiting or using our Site, you agree to the practices described in this Policy.

At Guitar Paradise, data protection is a matter of trust. We will only use your personal information in accordance with this Privacy Policy and applicable laws. We collect information only when necessary and relevant to your shopping experience, and we retain it only for as long as required by law or business needs.

You may browse the Site without disclosing personal details. Your identity remains anonymous unless you create an account and log in.

1. Data We Collect

When you place an order or interact with our Site, we may collect and store the following information:

  • Identity Data: Name, title, gender, and date of birth.

  • Contact Data: Billing and delivery addresses, email, and phone number.

  • Payment Data: Bank account, card details, and payment information (processed securely through our payment partners).

  • Transaction Data: Order details, purchase history, and payment records.

  • Technical Data: IP address, browser type, device information, operating system, and cookies (where applicable).

  • Profile Data: Username, password, preferences, feedback, and survey responses.

  • Usage Data: Information about how you use the Site, such as searches, page visits, and purchase behavior.

  • Marketing & Communication Data: Your preferences for receiving promotional updates and communication history.

We do not knowingly collect information from minors (under 18 years old).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer support and handle queries.

  • Verify and process payments securely.

  • Update you on order and delivery status.

  • Customize your shopping experience.

  • Send promotional offers, newsletters, or product updates (only if you opt-in).

  • Prevent fraud, ensure compliance, and meet legal obligations.

  • Improve our website, services, and customer experience through analytics.

3. Sharing Your Information

We may share your personal data with trusted third parties only when necessary, such as:

  • Delivery Partners: Pathao Courier, Redex Logistics, Steadfast Courier Service, Sundarban Courier Service.

  • Payment Partners: SurjoPay, SSLCommerz.

  • Compliance & Memberships: E-Commerce Association of Bangladesh (e-CAB).

We never sell or rent your personal data to third parties.

4. Cookies & Tracking

Our Site uses cookies to improve functionality, recognize returning users, and make shopping easier. You may disable cookies in your browser settings, but some features (like the shopping cart) may not function properly.

5. Security

We implement appropriate technical and organizational measures to secure your information, including encryption, secure servers, and strict access controls. However, no method of online transmission is 100% secure, so we continuously monitor and enhance our systems.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your personal data.

  • Withdraw consent to marketing communications at any time.

  • Raise concerns about misuse of your personal data.

To exercise these rights, please contact us at info@guitarparadise.com.bd.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined here, comply with laws, or resolve disputes. Once no longer required, data will be securely deleted or anonymized.

8. Minors

We do not sell products directly to individuals under 18. If you allow a minor to use your account, you accept responsibility for their actions.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

📧 For questions or concerns regarding this Privacy Policy, contact us at:
support@guitarparadise.com.bd